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What You Need to Know Before You Play

Before you open an account or make a deposit via JazzCash, Easypaisa, or Raast, take a few minutes here. These terms set out your rights, our responsibilities, and the conditions that apply to every account — including how we handle your data, what eligibility…

Eligibility by RegionAccount Holder RightsData Handling PolicyContact & Dispute PathAccess Subject to Local Law
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REACH OUR LEGAL TEAM

How to Contact Us on Legal or Account Matters

If you have a question about these terms, want to request your account data, or need to raise a dispute, our support team is the right starting point. We handle legal and compliance queries separately from general account help — use the channels below to reach the right desk. Responses to formal legal or data requests are handled within the timeframes required by our operating policy.

Email Support Send your query or formal data request to our support email. Include your registered mobile number and the nature of your request so we can route it correctly.
Live Chat For account-level legal questions — eligibility, account restriction, or identity verification — start a live chat session from your account dashboard.
Account Help Centre Our help centre covers common questions on terms, data rights, and account access. Search before raising a ticket to get a faster answer.
DATA AND ACCOUNT SECURITY

How We Protect Your Data and Account

Your account data — name, mobile number, wallet details linked to JazzCash, Easypaisa, or Raast, and transaction history — is stored securely and is not shared with third parties outside of what is required for payment processing and compliance. You can request a copy of the data we hold, ask us to correct inaccurate records, or request account closure through our support team. We retain transaction records for the period required under applicable financial regulations. Account access is protected by OTP verification tied to your registered mobile number; if you lose access to that number, contact support before attempting any account recovery.

Data Retention

We keep your transaction and account records for the period required by financial compliance rules. You can request details of what we hold at any time.

Cookie Policy

Our site uses functional and analytics cookies. You can manage cookie preferences through your browser settings. No behavioural advertising cookies are set without consent.

Account Security

Every login and withdrawal triggers an OTP to your registered mobile. If your number changes, update it through verified support before your next transaction.

Data Requests

To access, correct, or delete your personal data, submit a request through live chat or email with your account details. We respond within our stated policy window.

Common Legal and Account Questions

These are the questions we get most often about account eligibility, data rights, and how our terms apply in Pakistan. If your question is not here, reach us through live chat or email.

Access depends on local law and is available only in regions where online gaming is permitted. Check whether your location qualifies before registering.

You must meet the legal age requirement for online gaming in your jurisdiction. We verify age during account review and may request documentation before processing withdrawals.

Submit a data access request through our live chat or support email. Include your registered mobile number. We will respond within our policy timeframe with the records we hold.

Yes. Contact support to request account closure. We retain transaction records for the period required by financial regulations; other personal data can be deleted upon verified request.

We will contact you at your registered mobile or email. Restrictions are usually lifted after identity or wallet verification is completed. Reach support to move the review along.

We update our terms when required. The current version is always on this page. Continuing to use the platform after an update means you accept the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.